I dispatch orders within 1 - 2 business day from when the order was placed, via DHL or Crono di Poste Italiane. Most of the time, deliveries within the Italy will arrive within 3 business day from dispatch. Internationally, we offer tracked post and priority tracked courier. Items ship from the Italy and general shipping times from dispatch are as follows:
- Fast Courier (Crono or DHL) : 3-5 business days - 10€
- Free Priority Tracked for orders
- Europe & Rest of the World
- Europe | Priority Tracked DHL Courier: 3-5 business days - 18€
- USA & Canada | Priority Tracked DHL Courier: 3-5 business days - 23€
- Rest of the World | Priority Tracked DHL Courier: 5-8 business days - 33€
Please note delivery times can sometimes vary (particularly during the December holiday period and Summer Vacations), and we cannot take responsibility for minor delays caused by the postal service or courier. If delivery cannot be made, DHL and Crono will leave a calling card to arrange collection. Most couriers will make 3 attempts before returning the item to us, in which case redelivery can be arranged at additional cost to the buyer.
If ordering outside of the Europe, all applicable local taxes, customs and import duties are the responsibility of the customer.
Please keep in mind, I will not offer returns/refunds, exchanges for the following:
• WRONG SIZE PURCHASED.
• WRONG ITEM PURCHASED.
• NOT ABLE TO ACHIEVE GOOD RESULTS IN YOUR PHOTO.
• COLOR VARIANCE. Please keep in mind that all monitors are calibrated differently. Every computer screen, mobile device, tablet, laptop, etc are set at different color and resolution settings. Because of this, colors shown on your screen may slightly vary from the actual print. I cannot offer refunds, replacements, or exchanges due to slight color variance.
• NOT LIKING A BACKDROP OR DESIGN RECEIVED. I cannot offer a return/exchange for simply not liking a design received.
• LIGHTING ISSUES WITH BACKDROPS.
• ITEM SHIPPED BACK TO US OR NOT DELIVERED DUE TO AN INCORRECT/INSUFFICIENT ADDRESS.