Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to email@example.com.
- PHOTOGRAPHY BACKDROPS
- BACKDROP CARE
- WEDDING GUESTBOOKS
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
YYes! I can print custom orders! If you can provide us with the file, we can print! I can also create simple designs if you don't have the file to provide us with. Please contact us for a quote on a custom backdrop!
Yes! All my backdrops can be used as either the background backdrop or floor drop.
Yes, we do. Please send your customisation requests to firstname.lastname@example.org, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
We highly recommend storing your backdrops rolled in the shipping tube. To clean your backdrop, simply take a damp rag and wipe clean. You may also use a small amount of dish soap if necessary. If your backdrop happens to crease or wrinkle,simply roll back up nice and taut and stick into your shipping tube overnight. If this does not work, a blowdryer may also be used. Please take caution not to hold the dryer too close to the material.
Yes. We send out digital proofs and drafts for you to confirm before we send out your order. Proofs/Drafts will be sent to your email within 5 Business Day.
Absolutely! I welcome any design changes you require to ANY of our designs
YES I can! as long as your event date is no less than 5 business days away, I can accommodate your order ! If your deadline is 5 business days or less, I can STILL accommodate but you would have to purchase Upgraded Shipping Methods.